Cancellation Policy

**Effective Date:** [2-4-25]

At ChessPrepper, we strive to provide the best experience for our users. If you wish to cancel your subscription or one-time purchase made through Stripe, please review our cancellation policy below.

1. Subscription Cancellations

If you have an active subscription, you may cancel it at any time through your ChessPrepper account dashboard or by contacting us at chessprepper@gmail.com.

A. Cancellation Process:

Go to Account Settings > Subscription and select "Cancel Subscription."
Alternatively, email us at chessprepper@gmail.com with your registered email and subscription details.
Cancellations take effect at the end of the current billing cycle. You will continue to have access to ChessPrepper’s features until that time.

B. Refund Policy for Subscriptions:

No refunds are issued for partial subscription periods.
If you cancel mid-cycle, your subscription will remain active until the next billing date.

2. One-Time Purchases

For digital products, services, or one-time purchases, all sales are final and non-refundable unless explicitly stated otherwise at the time of purchase.

3. Failed Payments & Automatic Cancellation

If a payment fails, Stripe will retry the transaction multiple times.

If the payment is not received after the final retry attempt, your subscription will be automatically canceled.

4. Chargebacks & Disputes

If a chargeback or dispute is filed through your bank or Stripe, access to ChessPrepper services may be suspended until the matter is resolved.

We encourage you to contact us first for any billing concerns.

5. Contact Us

For cancellation requests or billing inquiries, contact us at:

📧 Email: chessprepper@gmail.com
📞 Phone: (972) 829-5527